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When Bills Are Not Paid On Time
We want to do everything we can to assist you in paying your bill on time and avoiding unpaid balances.
In the event a bill is not paid, this section explains late charges, holds, and measures we take to ensure the bill is paid.
Payments must be posted by the due date listed on the Student Statement Schedule to avoid late payment charges.
Additional charges that result from any course registration, or program changes made after the first statement of the term is issued, must be paid at the time of the change.
- You will be charged a late payment of $150 if you make your payment after the due date of the first term bill.
- An additional charge of 1.5% of the balance due will be assessed per month on any amount past due thereafter.
Additionally, if the balance on your student account is $1,000 or greater, your account will be placed on a financial hold at least 30 days prior to the start of registration for the subsequent term, and you will not be able to register until the balance is paid. Graduation holds are placed 30 days prior to the graduation date, and you will not be able to receive a diploma or transcript until the balance is paid. Registration and graduation dates are listed on the academic calendar.
How We Collect Unpaid Bills
Students with a past due student account balance may be prohibited from registering, changing programs, or obtaining a diploma or transcripts. The University may utilize the services of an attorney, collection agent, and/or its in-house staff to collect any amount past due. In the event the University refers any unpaid balance to a collection agency and/or attorney, you will be responsible for paying to the University or such collection agency and/or attorney, as the case may be, the principal sum due plus all costs and fees associated with the collection of such unpaid balance, including, but not limited to, collection agency fees, reasonable attorney’s fees, interest on the outstanding balance at the maximum legal rate, and any and all collection costs, court costs, filing fees, interest, and judgment execution costs. All collection matters shall be governed by New York law and the courts of New York, New York shall have exclusive jurisdiction in these matters.
The Student Accounts team may employ any of the following means of collecting money owed to the University:
- Sending out regular past due reminders through postal mailings, telephone call outreach, and/or email notifications
- Placing a hold preventing the student from receiving transcripts and the diploma
- Placing a hold preventing registration for any future semester until the accounts receivable has been collected
- Turning delinquent accounts over to a collection agency for unsuccessful payment arrangements
- Referring delinquent accounts to an external attorney firm for litigation
- Issuing holds related to write-off of past due balances. If a past-due balance is written off and a hold is placed, the transcript and diploma will not be released until the account balance is paid in full.
Any student who leaves the University with an unpaid balance that remains unpaid for sixty days or more may be subject to collection activities. The costs associated with collecting an unpaid account will be added to the student’s outstanding debt and must be paid in full. Non-registered students with an outstanding balance of $50.00 or greater are subjected to a 1.5% late charge and a prior term balance hold.
The Student Accounts department in the Student Financial Services Accounting and Business Management team provides delinquent account management for students who are no longer enrolled. Our office works very closely with students until all outstanding balances billed are paid in full.
Other Services We Offer
- Arranging six (6) month payment agreement for past due balances
- Reviewing collection agency inquiries
- Reviewing inquiries related to accounts referred to the University’s attorney
- Managing 1098-T inquiries
- Managing Federal/CU Loan Entrance and Exit Counseling via Student Services Online (SSOL)
If the account is more than 6 months past due, it will also be subject to being forwarded to an outside collection agency. Non-payment of delinquent accounts will prevent students from registering for future semesters and from receiving transcripts or diplomas.
Failure to pay may result in the account(s) being placed with an outside collection agency for final collection action. Once this occurs, you will need to deal directly with the collection agency to which your account(s) has been assigned.
You can avoid this action by staying in contact with our office and making satisfactory arrangements to pay outstanding obligations.
Please Note: If your account is with a collections agency, any payments made towards your account balance will be updated within 30 days. If your account has not been updated within 30 days, please contact us by email.
We have answers to several Frequently Asked Questions about delinquent accounts and loan deferment.
- Last names A-K please call 212-854-8329
- Last names L-Z please call 212-854-8333
DELINQUENT PERKINS AND COLUMBIA INSTITUTIONAL LOANS
- Last names A-F please call 212-854-8211
- Last names G-O please call 212-854-7213
- Last names P-Z please call 212-854-3722
FEDERAL DIRECT LOANS
Please call the U.S. Department of Education at 1-800-433-3243.